Refund Policy

Our refund policy isĀ 30 days. 30 daysĀ after delivery, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids or gases.

Non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.

  • Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more thanĀ 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed. We will automatically credit your credit card or original method of payment within a few days.

Late or missing refunds (if applicable)

If you havenā€™t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If youā€™ve done all of this and you still have not received your refund yet, please contact us atĀ contact@artehome.net

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atĀ contact@artehome.net

Ā and send your item to: (STORE OWNER'S ADDRESS)

Gifts

If the item was marked as a gift when purchased and shipped directly to you, youā€™ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasnā€™t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: (STORE OWNER'S ADDRESS)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donā€™t guarantee that we will receive your returned item.